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Home Delivery Policy:

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We provide our own home delivery service in the cities of Dhaka. The delivery fee is set at just 60 BDT. For multi-story buildings, we deliver products weighing any amount up to the 2nd floor. If the delivery location is above the 2nd floor, we’ll deliver items up to 15 kg within the standard delivery charge. For items weighing over 15 kg, an additional fee of 10 BDT will apply for every extra 5 kg. However, if an elevator is available and can be used for transport, no additional delivery charge will be applied.

Courier Delivery Policy:

For areas outside Dhaka where our own delivery service is unavailable, we partner with couriers to handle deliveries. Below are the terms applicable to these deliveries:

Steadfast Courier Service:

• Steadfast courier provides home delivery service nationwide.
• The standard courier charge is 160 BDT for parcels weighing up to 4 kg, with an additional charge of 20 BDT for each extra kilogram.
• Cash on Delivery (COD) is available across the country, but a minimum advance payment of 160 BDT for courier fees is required.
• Parcels typically arrive within 2-3 days after booking.
• Note: Perishable items cannot be shipped via this courier.

Sundarban/AJR Courier Services:

For areas outside the reach of Steadfast, we also use Sundarban and AJR couriers. These services do not offer home delivery, but items can be picked up from the nearest district branch office. The following terms apply:

• Payment for both the product and delivery charge must be made in advance through bKash, Nagad, or credit/debit cards.
• The minimum delivery charge is 160 BDT, with potential increases depending on parcel size.
• For specific bulk items, the courier charge is adjusted:
  • A 25 kg bag of rice costs 200 BDT to ship.
  • A 5-liter oil container has a delivery charge of 150 BDT.
  • For these items, any additional product added to the parcel will incur an extra 140 BDT fee. Charges may vary for larger quantities.
• Items in glass jars or containers are not eligible for courier service.
• Perishable items cannot be sent via Sundarban or AJR.
• Estimated delivery time is 2-3 days post-booking.